Shanghai Petrochemical launched the after-sales service for new products and services for polyester products.

A few days ago, a new guideline manual for handling complaints related to polyester products was distributed among the staff of the Quality Control Office, Production Department, Education and Training Division, and Sales and Marketing teams within the Shanghai Polyester Business Unit. The manual received positive feedback and was widely appreciated. By focusing on post-sale service, the company aims to ensure that customer complaint resolution is fast, effective, cost-efficient, and follows clear procedures—ensuring there's always a "rule to follow." This initiative marks another strategic move by the Shanghai Petrochemical Polyester Department this year to strengthen product quality management and expand its market share. "With this manual, our new after-sales team can quickly adapt and start performing effectively," said one sales representative. "Our after-sales service is now more standardized and organized, which helps prevent unnecessary issues from arising," added another. These are not just words spoken on stage—they reflect real conversations between Shanghai Petrochemical’s sales staff and their business partners. In the first half of this year, the company focused heavily on improving after-sales service as part of its overall product quality strategy. By maintaining and reinforcing its existing market position through excellent user support, the company achieved significant results. Recently, the department also worked on better integrating internal process control with external customer complaint handling. They organized specialized training sessions for sales and service personnel, as well as technical staff involved in product maintenance, emphasizing higher standards for resolving user complaints. The training highlighted the importance of standardization, procedural clarity, and legal compliance in handling customer issues. According to reports, these efforts have not only built greater trust among users but also helped the company solidify and expand its market presence. The high-quality after-sales service has become a topic of conversation among customers, further enhancing the reputation of "Shanghai Petrochemical Products" and making the brand more recognizable and respected in the industry.

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