Shanghai Petrochemical launched the after-sales service for new products and services for polyester products.

A few days ago, the Shanghai Polyester Business Unit distributed a new manual on handling complaints related to polyester products to staff in the quality control office, production department, education and training division, and sales teams. The guide was well-received and praised for its practical approach. By focusing on after-sales service, the company aims to ensure that customer complaints are addressed quickly, effectively, and in a cost-efficient manner—ensuring there's always a clear process to follow. This initiative marks another strategic move by the Shanghai Petrochemical Polyester Department to enhance product quality management and further expand its market share. "With this manual, our new after-sales team can now quickly get up to speed," said one of the service representatives. "Our service is now more standardized and organized, which helps prevent unnecessary issues from arising." These words weren’t just spoken on stage—they were genuine feedback from sales staff interacting with customers. In the first half of the year, the company placed strong emphasis on after-sales service as part of its overall quality management strategy. By maintaining and expanding existing market shares through excellent user support, the company achieved its goals effectively. Recently, the department also worked on integrating internal process controls with external complaint handling. They brought together sales service personnel and technical staff involved in product support, conducting professional training sessions that set higher standards for addressing user concerns. These trainings highlighted the importance of standardization, procedural efficiency, and legal compliance in handling complaints. According to reports, these efforts have not only earned the trust of customers but also helped solidify and widen the company’s market presence. High-quality after-sales service has become a popular topic among users, and the “Shanghai Petrochemical Products” brand is gaining even more recognition.

Electric Bicycle Wheels

Electric Bike Wheels

Dongguan Jiasu Technology Co., Ltd. , https://www.ebikekitpro.com